Booking and cancellation terms

Dear Guests,
please read carefully the booking terms and cancellation policy of La Dimora del Borgo Antico shown below.

Reservations

Each reservation, after its confirmation, has the value of a contract according to current Italian legislation, binding both for the guest and for the host.

You can send an availability request and wait for our response.

Alternatively, you can book online by following the instructions available on our website www.ladimoradelborgoantico.com.

Following the request, you will be sent a (non-binding) offer with the booking methods.

The reservation is confirmed only after our written communication showing the total price of the stay and after the payment of the deposit to be made within 3 days of our confirmation.

If the payment is not made within the requested time, the reservation is to be understood as void.

The reservation becomes binding for La Dimora del Borgo Antico only upon receipt of a copy of the deposit payment receipt.

Send a copy of the payment by e-mail to ladimoradelborgoantico@gmail.com.

La Dimora del Borgo Antico will undertake to send the customer a confirmation e-mail or a summary voucher to be shown at check-in.

Confirmation of booking implies acceptance of our cancellation and booking terms.

We kindly ask you to check the accuracy of the confirmation data and to notify us of any anomalies as soon as possible.

The communication must be received no later than 4 days from its receipt. After this deadline we decline all responsibility for any inaccuracies.

Upon arrival, it is mandatory to present an identification document for each person including minors.

Change booking

To make any changes to your booking you need to contact the reception staff, who will do everything possible to accommodate your request.

However, we cannot guarantee the fulfillment of this request.

If the booking is moved to a period for which the price is higher than the amount paid, the customer is required to pay the difference.

Check-in and Check-out

Check-in is from 14:00 to 19:00

Check-out is from 7:00 to 11:00

In case of check-in or check-out needs at different times, please notify us promptly in order to find a solution to your requests.

Payment

Are required:

  • the payment of a deposit no later than 3 days from the date of booking confirmation. The amount of the deposit is equal to 50% of the total amount of the stay.
  • the payment of the final balance (remaining 50%) will be paid within 14 days from the check-in date.
  • Together with the final balance, a deposit of € 300 must be paid as a precaution, which will be refunded at the end of the holiday after positive verification of the accommodation.

In case of failure to receive this information or the deposit by the dates indicated, the reservation is void. The same goes for the balance. In case of non-payment of the balance, the reservation will be canceled.

Payment methods accepted:

  • Bank transfer

For payments by bank transfer we indicate below the data:

ACCOUNTHOLDER: LAZZINI MATTEO

IBAN : IT62P0310420400000000821936

BIC/SWIFT: DEUTITM1106

Send a copy of the bank transfer receipt via email: ladimoradelborgoantico@gmail.com indicating your details, the date of your booking, your telephone number and email address.

Cancellation policy

Any cancellation of booking must be communicated in writing.

If the booking is canceled within 30 days from the check-in date, the amount paid will be fully refunded.

If the cancellation of the reservation occurs between 30 days and 14 days from the check-in date, the final balance, if already paid, and the precautionary deposit will be refunded

If the booking is canceled after 14 days from the check-in date, only the cautionary deposit will be refunded.

La Dimora del Borgo Antico will still evaluate every single cancellation to find the most suitable solution.

No show

The case of no-show is to be understood as a canceled reservation.

Other information

  • Smoking is not allowed
  • It is forbidden to organize parties and events
  • It is requested to clean the accommodation before check-out

Do not hesitate to contact us, we will always be available for all your requests.

La Dimora del Borgo Antico